Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, brand-new, uninstalled, and unmounted, with tags, and in its original manufacturer packaging (intact and free of writing, tape, or labels directly applied to the retail box). You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at destinationautoparts1@gmail.com. Please note that due to our multi-channel fulfillment model, your order may have been drop-shipped directly from a manufacturer or authorized distributor. Because of this, returns cannot be sent back blindly to our corporate office or the address on your shipping box. Once your return is accepted, we will provide you with a formal Return Merchandise Authorization (RMA) along with instructions and the exact warehouse address where your package must be sent. Items sent back to us without first requesting a return will not be accepted.
Please note that the customer is fully responsible for arranging and paying for tracked and insured return shipping freight. Eligible returns are subject to a 15% to 25% restocking fee, which directly mirrors the processing and warehouse handling penalties assessed by our supplier network. If your order originally qualified for free shipping, our actual cost to ship the order to you will also be deducted from your final refund balance.
You can always contact us for any return question at destinationautoparts1@gmail.com.
Damages and issues
Please inspect your order upon reception. Any shipping damage, package shortages, hidden defects, or incorrect items must be reported to us within 48 hours of delivery. Contact us immediately at destinationautoparts1@gmail.com with high-resolution photos of the inner/outer packaging, shipping labels, and the specific damage or error so that we can evaluate the issue, file a claim with our supplier or carrier, and make it right with a prepaid exchange label.
Please inspect your order upon reception. Any shipping damage, package shortages, hidden defects, or incorrect items must be reported to us within 48 hours of delivery. Contact us immediately at destinationautoparts1@gmail.com with high-resolution photos of the inner/outer packaging, shipping labels, and the specific damage or error so that we can evaluate the issue, file a claim with our supplier or carrier, and make it right with a prepaid exchange label.
As stated in our master Terms, vehicle fitment is strictly the customer's responsibility. It is your sole responsibility to verify part compatibility with your vehicle's year, make, model, and trim before purchasing. We do not guarantee fitment based on third-party supplier descriptions, and any returns resulting from an incorrect vehicle fitment selection remain subject to standard return shipping costs and restocking fees.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom-made or custom-painted body components, electronic components or wiring harnesses once their factory inner plastic seals are broken, or parts that have been test-fitted or bolted down. We also do not accept returns for hazardous materials, flammable liquids, or gases (such as oils, fluids, and chemical sprays). Please get in touch if you have questions or concerns about your specific item.
Certain types of items cannot be returned, like custom-made or custom-painted body components, electronic components or wiring harnesses once their factory inner plastic seals are broken, or parts that have been test-fitted or bolted down. We also do not accept returns for hazardous materials, flammable liquids, or gases (such as oils, fluids, and chemical sprays). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, clearance "Open Box" products, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, brand-new, uninstalled, unmounted, with tags, and in its original manufacturer packaging. You’ll also need the receipt or proof of purchase.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, brand-new, uninstalled, unmounted, with tags, and in its original manufacturer packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return by our warehouse or supplier staff, and let you know if the refund was approved or not. Please allow 5 to 10 business days for this physical inspection process to be completed.
We will notify you once we’ve received and inspected your return by our warehouse or supplier staff, and let you know if the refund was approved or not. Please allow 5 to 10 business days for this physical inspection process to be completed.
If approved, you’ll be automatically refunded on your original payment method, minus applicable restocking fees and original outbound shipping costs, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at destinationautoparts1@gmail.com.
If more than 15 business days have passed since we’ve approved your return, please contact us at destinationautoparts1@gmail.com.